Terms & Conditions

RETURNS & EXCHANGES

You may return most items you purchase from ZenGroupOn within 15 days of delivery for a full refund. If the return is a result of our error, we will refund your return shipping cost. If there is no error on our part, you pay the return shipping. The only items you may NOT return freely are those that are made to order – like umpan, temple bell... that we engrave your required wording / logo on. If however you are dissatisfied due to an error we have made in your custom-made order, you may return the item within 15 days of delivery, and we will refund your return shipping costs.